Return, Exchange & Refund Policy

At Soul Sootra, every product is thoughtfully curated, with a focus on craftsmanship, quality and timeless design. As many of our products are handcrafted and available in limited quantities, we follow the policy below to ensure a fair experience for our customers.

1. Return & Exchange Window

Eligible products may be returned or exchanged within 7 days of delivery. Customers must contact us within 48 hours of delivery to initiate a return or exchange request.

Products must be unused, in their original condition, and returned with all original tags, accessories and packaging intact. All requests are subject to verification and approval by Soul Sootra.

2. Clothing & Apparel

The clothing and other apparel may be returned or exchanged if they are:

• Unworn, unused and unwashed.
• Unaltered and free from stains, perfume, makeup or damage.
• Returned with original tags and packaging intact.

Size Exchanges: Exchanges for a different size may be offered subject to availability. Customers are advised to check the size chart before placing an order.

3. Home Décor & Handcrafted Products

Eligible home décor items, including tableware, decorative accessories, lampshades, wooden products and other handcrafted pieces, may be returned within 7 days of delivery if they are unused, undamaged and in their original packaging.

Please retain the original box, protective material and packaging until you are satisfied with your purchase.

For fragile items, we recommend photographing or recording the unboxing process. This can help us assess any damage reported on delivery.

Bulky, customised, made-to-order or specially commissioned décor products may have specific return conditions, which will be communicated before purchase.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please share:

• Your order number and product name.
• Clear photographs or videos showing the issue.
• Photographs of the outer packaging, where relevant.

Once verified, Soul Sootra will arrange an appropriate remedy, such as a replacement, exchange or refund, as applicable.

For confirmed damage, defects or errors attributable to Soul Sootra, the applicable return shipping cost will be borne by us.

5. Handcrafted Products & Colour Variations

Minor variations in colour, print placement, weave, texture, grain or finish may occur naturally and are part of the character of handcrafted products. Colours may also appear slightly different due to screen settings and lighting.

Such natural variations alone are not considered defects, provided the product remains consistent with its description and advertised characteristics.

6. Return Shipping Charges

Applicable return shipping charges for approved returns will be borne by the customer unless otherwise communicated.

For eligible size exchanges, return shipping charges may be borne by the customer.

For verified defective, damaged or incorrectly supplied products, Soul Sootra will bear the applicable return shipping cost.

Any applicable shipping charges and conditions will be communicated before the return is arranged.

7. Refunds

Refunds will be processed after the returned product has been received and inspected.

Approved refunds will generally be initiated within 5–7 business days of verification. The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment provider.

Refunds will ordinarily be issued through the original payment method, wherever feasible. For Cash on Delivery (COD) orders, customers may be asked to provide the necessary bank or payment details to process an approved refund securely.

Original shipping charges, where applicable, may not be refundable, subject to applicable law and the circumstances of the return.

8. Order Cancellation

Orders may be cancelled before dispatch by contacting Soul Sootra.

Once an order has been dispatched, cancellation may not be possible.

Customised, stitched or made-to-order products cannot be cancelled once production or processing has begun.

9. How to Request a Return or Exchange

Please contact us using the details below:

Email: aarti.gosavi@soulsootra.com

WhatsApp: 9096113971

Please mention your order number, product name and reason for the request. Include photographs or videos wherever applicable.

Please do not ship any product back until you have received return instructions from Soul Sootra.

10. Important Information

All return and exchange requests are subject to the eligibility conditions outlined above. Soul Sootra reserves the right to inspect returned products before approving a request.