Shipping policy

Shipping & Delivery

At Soul Sootra, we carefully pack every order to ensure your products reach you safely and in excellent condition.

Order Processing

  • Orders are processed and dispatched within [1-3 business days] after the order is confirmed.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order has been dispatched, you will receive the shipping and tracking details on your registered contact information.

Delivery Time

  • Within India: Orders are generally delivered within [6–8 business days] after dispatch.
  • Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
  • Remote and certain pin-code areas may require additional delivery time.

Shipping Charges

  • Orders up to ₹3,000: Shipping charges are applicable.
  • Orders above ₹3,000: Shipping is free.
  • Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you can track it using the tracking information provided by us.

If you haven't received your tracking details within [5 business days] of placing your order, please contact us at:

Email: aarti.gosavi@soulsootra.com
Phone: +91 9096113971

Delayed or Lost Orders

While we work with reliable delivery partners, unexpected delays may occasionally occur. If your order appears to be delayed or has not been delivered within the expected timeframe, please contact us and we'll assist you in checking the shipment status.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order.

Soul Sootra will not be responsible for delays or additional charges resulting from an incorrect or incomplete address provided by the customer.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

Contact Us

For any questions regarding shipping or delivery, please contact us:

Soul Sootra
Phone: +91 9096113971
Email: aarti.gosavi@soulsootra.com
Address: 030/2, Advait Bungalow, Akashganga Society, Model Colony, Pune 411016.