Welcome to Soul Sootra. These Terms of Use govern your access to and use of the Soul Sootra website, including browsing, purchasing products, and using any services available through the website. 

By accessing or using our website, you agree to be bound by these Terms of Use.  

1. Use of Our Website

You agree to use the Soul Sootra website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations.
• Infringe upon the rights of Soul Sootra or any third party.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the security or proper functioning of the website.
• Use our website or content for fraudulent or commercial purposes without our written permission.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

2. Product Information

We make every effort to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate.

However, since many of our products are handcrafted, there may be slight variations in colour, texture, weave, print, embroidery, or finish. Such variations are a natural characteristic of handcrafted products and are not considered defects.

Colours may also appear slightly different depending on your device or screen settings.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

3. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

While we make every effort to maintain accurate pricing information, errors may occasionally occur. If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide a refund where payment has already been made.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process, wherever applicable.

4. Orders and Payments

Placing an order on our website constitutes an offer to purchase the selected product.

An order is considered accepted once you receive an order confirmation from Soul Sootra.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

• Product unavailability.
• Incorrect product or pricing information.
• Suspected fraudulent or unauthorised transactions.
• Errors in customer information.
• Circumstances beyond our reasonable control.

Payments must be made through the payment methods made available on our website.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website.

Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

Once an order has been handed over to the courier, delays caused by the courier or circumstances beyond our control may not be attributable to Soul Sootra.

For complete details, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the terms specified in our Return & Refund Policy.

Customers are requested to review the policy before placing an order.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customisation, sale conditions, or other reasons specified in our Return & Refund Policy.

7. Intellectual Property

All content available on the Soul Sootra website, including but not limited to:

• Brand name and logo
• Product photographs
• Product descriptions
• Text and written content
• Graphics and designs
• Website layout and visual elements
• Videos and other creative material

is owned by or licensed to Soul Sootra and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or use any of our content for commercial purposes without our prior written permission.

8. User-Submitted Information

If you submit any information, feedback, reviews, photographs, or other content to Soul Sootra, you confirm that you have the right to provide such content.

By submitting content, you grant Soul Sootra permission to use, reproduce, display, or publish such content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

9. Website Availability

We strive to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, courier services, social media platforms, or other external services.

These third-party services operate under their own terms and privacy policies. Soul Sootra is not responsible for the content, availability, security, or practices of third-party websites or services.

11. Limitation of Liability

To the extent permitted by applicable law, Soul Sootra shall not be liable for any indirect, incidental, or consequential loss arising from the use of, or inability to use, our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections available to consumers under applicable Indian law.

12. Contact Us

If you have any questions regarding these Terms of Use, please contact us through the contact details provided on our website.

Soul Sootra
Website: www.soulsootra.com
Email: aarti.gosavi@soul.sootra.com