Terms of service

Last Updated: 29 August 2026

Welcome to Soul Sootra. These Terms of Service govern your use of our website and the purchase of products from Soul Sootra. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Soul Sootra

Soul Sootra is an online store offering clothing, home décor, and related products.

Contact Information:
Phone: +91 9096113971
Email: aarti.gosavi@soulsootra.com
Address: 030/2, Advait Bungalow, Akashganga Society, Model Colony, Pune 411016.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Copy, reproduce, modify, or distribute our website content without permission.
  • Provide false or misleading information while placing an order.

3. Products and Product Information

We make every reasonable effort to display our products, colours, designs, sizes, fabrics, and other details accurately.

However, slight variations in colour, texture, print, embroidery, or appearance may occur due to photography, lighting, screen settings, or the nature of handcrafted products.

Product availability is subject to change without prior notice.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once Soul Sootra confirms the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect or incomplete customer information.
  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been made, the applicable amount will be refunded to the customer.

5. Pricing and Payment

All product prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts, and product availability may change without prior notice.

Payment must be completed using the payment methods available at checkout.

6. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

For complete information about shipping and delivery, please refer to our Shipping & Delivery Policy.

7. Returns and Exchanges

Returns and exchanges are subject to the conditions specified in our Return and Refund Policy.

Customers are responsible for reviewing the applicable return and exchange conditions before placing an order.

8. Cancellations

If you wish to cancel an order, please contact Soul Sootra as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

Any eligible cancellation and refund will be handled according to our applicable policies.

9. Intellectual Property

All content on the Soul Sootra website, including logos, photographs, product images, graphics, designs, text, branding, and other materials, belongs to Soul Sootra or its respective owners.

You may not reproduce, copy, modify, publish, distribute, or commercially use our content without prior written permission.

10. Website Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all information, product descriptions, prices, availability, or other website content will always be completely accurate, current, or error-free.

We reserve the right to correct errors and update information when necessary.

11. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment providers, delivery partners, and social media platforms.

Soul Sootra is not responsible for the content, policies, availability, or practices of third-party websites or services.

12. Limitation of Liability

To the extent permitted by applicable law, Soul Sootra will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

Soul Sootra may update these Terms of Service from time to time.

Any changes will be posted on this page with the updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

[Confirm with your legal advisor whether you want to specify Pune, Maharashtra courts as the exclusive jurisdiction before publishing this clause.]

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Soul Sootra
Phone: +91 9096113971
Email: aarti.gosavi@soulsootra.com
Address: 030/2, Advait Bungalow, Akashganga Society, Model Colony, Pune 411016.